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Information on the company
The team we’re working with has a real passion for learning. In today’s business world, automation, AI and new job models mean lifelong learning has become an economic imperative. All the learning materials already exist and our client’s mission is to address the global skills by matching the best of that content with the people that need them.
Day-to-day activities will include…
You will be responsible for working with customers to ensure they get the maximum value out of the product, acting as the customer’s voice internally and proactively improving the service to delight our customers and ensure account growth.
You’ll report into the Head of Customer Success as a member of the Customer Success team.
You will use your account management experience to build strong relationships with customers and discover commercial growth opportunities.
You will utilise your strong verbal and written communication skills daily and combine them with your organisational and creative skills to plan engaging marketing plans to excite each customer.
You will be accustomed to navigating multiple stakeholders, both internally and externally and managing expectations accordingly.
You will have the opportunity to grow in these areas and the flexibility to extend your skillset beyond to other areas that will impact business success.
Key responsibilities:
Revenue: Maintain a healthy customer base with limited churn, while discovering continual growth opportunities for each customer account
Engagement: Collaborate with clients to ensure that the product is launched effectively into their business and learners make use of all of its recommendations
Education: Educate client and end-users about the power of the product and the benefits they’ll receive from using it
Product Feedback: As the internal voice of our customers, feedback what you hear on the frontline to Product, Sales and Marketing to help fine-tune our offering. Build extensive knowledge of the product (UI, Algorithms and services used) to be able to do this.
The ideal candidate’s personality and qualifications…
Non-technical
Required
Growth Mindset: Be a continuous learner and look for improvements always in yourself and your work
Be analytical and inquisitive, with excellent attention to detail
Authenticity: Be credible, confident and articulate, with excellent communication and presentation skills and the gravitas to deliver ideas clearly and concisely to internal and external stakeholders at all levels of seniority
Be a team player and understand when to involve other internal members of the team into your accounts
Have the ability to multi-task and stay organised in a dynamic work environment
Technical
Required
Excellent Microsoft Office (+ Google equivalents) skills
Comfortable presenting data analysis
Communication of technical concepts
Identify commercial opportunities
Client Advocacy
Preferred
Tableau, Customer.io and Typeform experience
What are the perks of working at this company?
an open, collaborative, honest, supportive and kind company culture
a close-knit team
an excellent co-working space
flexible working - the whole team understands and respects people’s personal lives/responsibilities and supports the need for flexibility around work
enhanced maternity and paternity package
occasional team strategy days/trips
pension, private healthcare (Vitality package, etc)