Salary: 40 000 - 50 000 + comms
Level: MiD
Location: Remote working / Accessible to London
INDUSTRY: edtech, health and social care
Contract: Permanent
Information on the company
Our client stands at the forefront of revolutionising online learning for organisations dedicated to transforming the lives of high-risk individuals, including the homeless. They partner with prominent organisations such as Shelter, Crisis, YMCA, Salvation Army, NHS Trusts, and Westminster City Council, leading the charge towards positive change. Since their inception in 2018, they've been backed by the Mayor of London and the Home Office. Additionally, Health Education England has recognised them as a top training provider. Founded by a leading Clinical Psychologist with over 20 years of experience in homelessness, they are the fastest-growing edtech platform in the UK health and social care sector. They are now on an exciting journey to expand into substance abuse and criminal justice sectors, as well as i the USA, Canada, and Australia.
Day-to-day activities will include…
This role will play a critical part in owning and developing relationships with existing clients and spearheading the growth into new sectors and territories
BUSINESS DEVELOPMENT (60%)
Working with the senior team to refine and execute the business development plan
Delivering & reporting on KPIs
Identifying new target markets and potential clients
Developing existing client relationships
Identifying and attending conferences, meetings and industry events
Delivering pitch presentations and product demonstrations
Offering organisational consultation on training needs that aim to enhance customer service delivery and operations
Negotiating contracts
ACCOUNT MANAGEMENT (40%)
Monitoring incoming orders and ensuring these are fulfilled effectively
Ensuring all clients get the most from the range of products
Managing existing client relations offering customer support resolving queries and issues
Designing and delivering tailored onboarding and training roll-out plans to new clients
Delivering LMS performance presentations, impact monitoring, analytics and activity reporting to organisational leads and senior executives
Holding regular client business reviews
Sharing Feeding back all suggestions for improvement to the business
Reporting on user activity, client suggestions for improvement, competitor activity and market research to the senior team
ADMINISTRATION
Ensuring all client information is up to date on internal systems at all times:
Be the internal ‘owner’ of the CRM database, including but not limited to the accuracy of accounts, contacts, leads and pipeline information
Keeping key client documentation stored and up to date in SharePoint, including but not limited to Contracts, Proposals, Presentations and Reports
MARKETING
Managing social media activity and marketing where required to support new business, marketplace visibility and reputation management
The ideal candidate…
Solution selling preferably in training, education, e-learning marketplaces or SAAS to NHS, charities or voluntary organisations
Pitching to clients in person, via phone or video
Developing & executing business development plans
Managing accounts and identifying opportunities for growth
Designing and delivering onboarding programmes for clients
Working in a startup or a fast paced small business
Using CRM (Gold Vision), excel and the Microsoft suite
BONUS POINTS
Experience of using social media and marketing strategies to deliver business opportunities
Understanding of health, social care or charity sectors, particularly the homelessness sector
Academics in health, social sciences, psychology or business degree
BENEFITS
You’ll get all the classic benefits of working in a small company environment, including being a vital part of developing the company culture
Idea lead culture, if you have an idea they want to hear it
Autonomy you're trusted to get on with it, but support is there if you need it
Bonus and profit share
Great co-working offices in Brixton
Bonus day off on your birthday
Regular socials
HIRING PROCESS
Stage 1 - 1 hour video call with the hiring manager
Stage 2 - 1 hour video call with the Founder
PERKS
Female Founder
Remote working
A role with a real impact on the lives of many