Salary: 65 000 - 75 000
Location: LONDON, HYBRID SET UP
INDUSTRY: mental health
Contract: Permanent
Information on the company
Our client is committed to helping children and adults live happy and fulfilling lives. They are a market leader in providing mental health, autism, and ADHD support both privately and via the NHS. They are going through a significant period of growth so are seeking driven, growth-mindset individuals to help them scale their operations. You will be working alongside exceptional startup talent from Thread, HelloFresh, MyTutor and Tesco, playing a key role in optimising their service.
Day-to-day…
Leading a team to optimise, analyse, forecast and plan for current and future workforce needs
OPERATIONS
Lead and motivate a small team supporting clinicians across the business
Responsible for forecasting demand for clinicians
Plan resource allocation to maximise the use of all clinician resources
Manage delivery and content of Clinician induction including key policy distribution
Maintain accurate comprehensive account of all clinicians in post (to enable internal communication with clinical leadership through newsletter etc)
Ensure systems are kept up to date in relation to any onboarding, offboarding or changes for clinicians
Lead the monthly audit of clinician availability and utilization
Lead the development of a requirements document in relation to digitalizing workforce planning.
Ensure that all systems, processes and communication is set up in such a way to operate a transferable workforce
Set up and run a bank of clinician staff who can support short term peaks in demand
Reporting of key monthly clinician MI, including weekly sickness/absence and exception events
Escalate serious concerns to the Clinical Lead/Director or Head of Ops/HR
Support the Operations team with handling administrative areas of clinician management such as overseeing annual leave/ensuring it is taken, and ensuring CPD is up to date.
Interview candidates under clinical oversight
CROSS/FUNCTIONAL WORKING
Act as an intermediary between NHS and Private and any other clinical areas of the business to ensure that clinician's time is maximized and peaks and troughs in demand are spread as far as possible
Maintain excellent relationships with BD/Ops/Marketing to understand any business changes that may impact demand for clinicians
Work with the Talent Acquisition/HR/Operations/L&D teams to effectively induct new clinicians and ensure that they are actively engaged with the business
Work with L&D/Onboarding to ensure that clinicians mandatory/any training is up to date, time is allocated from schedules to allow training to take place
Work with Finance to resolve clinician payment matters
Identify and demo any systems and lead the implementation of any new tech/system, working closely with Ops and Product/Tech
The ideal candidate…
ESSENTIAL:
Experience of…
Working in a fast-paced, data-driven environment
An analytical role, tackling demand/supply challenges
Reporting KPIs and creating dashboards to senior management and boards
Gaining trust, respect and influencing others for change
Developing and maintaining a large number of cross-functional relationships
Using excel, doing data analysis & using systems
Managing and motivating a team
Decision-making in a commercial environment
Skilled in..
Organisational and autonomous analytics with attention to detail
Communication (written and verbal) with diplomacy and tact to effectively communicate with a highly educated workforce
Diplomacy and tact to effectively communicate with highly educated workforce
Questioning the status quo and being innovative
Collaborative and cross-functional working
Acting on own initiative, self-motivated and tenacious
Remaining calm, composed and professional under stressful or in confrontational situations
A strong sense of ethics and integrity
Problem solver with drive and determination
NICE TO HAVE (not required)
Experience of..
Building tools and systems
Forecasting
BENEFITS
Helping to shape a new operations function lining the company up for significant growth
Working into a talented Startup leadership with proper experience at Hello Fresh, Threads, and My Tutor alongside Corporate experience at Tesco.
A company with a great reputation for customer care & service, over 2500 Trustpilot reviews scoring 4.6/5.
Living Wage Employer