Salary: 50 000 - 75 000
Location: London, Hybrid - 2 days a week in the office
INDUSTRY: mental health
Contract: Permanent
Information on the company
Our client is committed to helping children and adults live happy and fulfilling lives. They are a market leader in providing mental health, autism, and ADHD support both privately and via the NHS. They are going through a significant period of growth so are seeking driven, growth-mindset individuals to help them scale their operations. You will be working alongside exceptional startup talent from Thread, HelloFresh, MyTutor and Tesco, playing a key role in optimising their service.
About the role
We have a variety of operational roles available across our communities of clinicians, patients and business operations. We’re focused on finding flexible, high-performing people who can grow with the business and tackle the challenges as we scale. Working cross-functionally with Marketing, Finance, & Product, you could be working on optimising systems & processes behind…
Clinicians
Forecasting demand for clinicians
Planning resource allocation
Managing the onboarding flow and helping to continuously improve the processes to drive a better clinician experience
Maintaining databases of clinicians their compliance, onboarding, offboarding, changes & auditing
Patients
Continuous improvement processes across the patient journey
Driving quality through efficient processes and reducing time from referral to diagnosis
Working with product and tech teams to alleviate pain points and bottlenecks
Providing high-quality patient-facing support, feedback & complaint handling across multiple channels (phone, email, chat)
Working with clinical leadership and governance to resolve and reduce any issues (e.g. data breeches, safeguarding etc.)
Business Processes
KPI mapping & reporting
Training
Systems & processes
Payments
The ideal candidate…
ESSENTIAL:
Experience of…
Working in a fast-paced, data-driven environment
Building and optimising new & existing processes
Decision-making in a complex environment
Skilled in..
Organisational and autonomous analytics with attention to detail
Communication (written and verbal) with diplomacy and tact to effectively communicate with a highly educated workforce
Questioning the status quo and being proactive to raise and solve problems as they arise
Collaborative and cross-functional working with colleagues at all levels
Acting on own initiative, self-motivated and tenacious
Remaining calm, composed and professional under stressful or in confrontational situations
A strong sense of ethics and integrity
Problem solver with drive and determination
NICE TO HAVE (not required)
Experience of..
Building tools and systems
Forecasting
Health tech, working with the NHS or clinicians
BENEFITS
A mission-driven organisation helping patients get the mental health support they need
Helping to shape a new, rapidly growing operations function lining the company up for significantly increasing the number of patients who can be helped
Working into a talented Startup leadership team with experience at HelloFresh, Thread, and MyTutor alongside Corporate experience at Tesco.
A company with a great reputation for customer care & service, over 2500 Trustpilot reviews scoring 4.6/5.
Living Wage Employer