Salary: 42 000 - 55 000
Industry: B2B SaaS
Contract: full time
TEAM: 40 people
LOCATION: London, IN OFFICE
Information on the company
Care providers across the UK are facing a workforce crisis - demand for care is rising year on year while finding and retaining carers remains their biggest challenge. Our client has built a B2B SaaS platform that supports hiring, onboarding, sponsorship, and compliance all in one place, reducing admin burden and stress for care homes and local government providers alike.
Founded following a deeply personal experience of navigating care for a loved one, this is an early-stage, investor-backed company with strong customer growth and a mission that genuinely matters. They have a strong senior team from who are ex-Deliveroo, Cabinet Office, McKinsey and Amazon.
ABOUT THE ROLE…
After the sales team have worked their magic, you'll be working with clients to implement the technology into their business. We're not looking for a techie. We're looking for a super hot organiser with customer-facing skills and the ability to use data to understand success. You will be…
Interfacing with clients and training then on how to use the system, once they are set you hand over to the Customer Success team for on going management
Reviewing and validating documentation as part of the implementation process.
Supporting audit, compliance, hiring and immigration processes tied to rollout of our technology.
Following and improving operational workflows as you get hands-on with implementations.
Identifying issues and escalating where needed, rather than letting them sit.
Helping clear high-priority backlogs during busy rollout periods.
Monitoring the success of the implementation, reviewing usage figures and how much time the tech is saving the client
Working closely with senior leadership on business-critical projects.
This is a fast-paced, high-ownership role in a growth-driven environment where you’ll be trusted to make things happen.
YOU SHOULD APPLY IF YOU’RE…
Eager to learn: you don't need years of implementation experience — you're a fast learner who picks up new processes and systems quickly.
A "driver," not a "passenger": you don't wait to be told what to do; you dive into the context, spot the problems, and take initiative on solving them.
Able to hold your own: you're comfortable having conversations with stakeholders and can communicate clearly, even when discussing something tricky.
A natural communicator: you can explain technical or complex changes in a way that feels clear, simple, and exciting for the people using them.
Relentlessly resourceful: when you hit a roadblock, you don't just stop — you find a creative way over, under, or through it.
Highly organised and detail-oriented, and comfortable working independently.
You're confident using spreadsheets and online systems, and happy working in a fast-paced scale-up environment.
Caring about the "why": you're motivated by the idea of fixing healthcare communication and want to see the real-world impact of your work on clinicians and patients.
WHAT’S in it for me?
Hands-on learning: get trained on running rollouts for complex products like Scribe, building real implementation skills on the job, no prior experience required.
Supportive structure: clear guidance and processes to help you manage expectations and deliver solutions without needing to have it all figured out from day one.
Exposure to AI features: learn our emerging AI features and help introduce them to practices as they scale across the country.
Closing the feedback loop: help review practice cohorts 6–9 months after go-live to see how things are working and contribute ideas for improvement.
Smart tools, not busywork: use internal AI dashboards that handle the heavy lifting of data, so you can focus on learning the human side of implementation.
Room to grow: bring fresh eyes to our processes — if something isn't working or could be more efficient, your ideas are welcome.
Potential opportunity for longer-term progression for exceptional candidates.