Property Management Administrator

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Information on the company

Our client is a rapidly expanding company which manages a growing number of co-living properties in London and Manchester. They specialise in providing luxury living for Professionals. They believe that there is a better way for young professionals to live. It is more than just a house share, it’s a lifestyle and an experience.

Due to growth, they have exciting opportunities for individuals to work directly with senior management and directors in their Canary Wharf office.

The candidate will have a chance to learn and grow in a dynamic, fast paced environment where they will work on new and existing projects and influence the decisions made at both a strategic and practical level.

Their team is rapidly growing in London & Manchester, yet they still embrace a start-up mentality. Their entrepreneurial spirit is just as strong as when they started.

Day-to-day activities will include…

You will be working directly with the two Co-Founders supporting them in the everyday aspect of running a property business. The candidate will have a chance to learn and grow in a dynamic, fast-paced environment where they will work on new and existing projects and influence the decisions made at both a strategic and practical level.

1.   Administration & Financial Control

  • Management of invoice tagging into the accounts systems

  • Management of tenant administration (new, renewal, end of contract) paperwork

  • Management of new property administration paperwork

  • Late Rent Payments follow-ups

  • Rent increase/decrease

  • Manage energy usage (electricity, gas, water); ensuring tenants are informed of best practices

2.   General Property Management

  • Managing rental properties queries; both tenant and property-related

  • Keeping up to date with legal requirements i.e.

  • Organise EPCs / floor plans

  • Organising photos/videos for new properties

  • Attend and Lead the weekly Property Management meeting

 3.   Marketing

  • Keep up to date with the marketing activities

  • Analyse and stay on top of current market conditions

4.   Tenant Referencing/contracts

  • Drafting Contracts ensuring they contain all required information

  • Negotiating contract renewals alongside Accounts team

  • Deciding on tenants passing or failing referencing

  • Keep on top of contracts coming to an end, making sure marketing is ready if there is no renewal in place

5.   Inventory management

  • Key management - take responsibility for distributing/retrieving/replacing

  • Organising replacement furniture

  • Organising locksmiths

6.   Tenant management

  • Managing Tenants, their queries and dealing with any issues they may have

  • Oversee the Assistant Property Manager

  • Dealing with complaints, any emergencies and become a liaison between tenants and landlords

  • Ensure all communication with tenants/landlords is clear and documented

 7.   Maintenance

  • Inspect any reported maintenance issues and categorise accordingly (easy DIY or bigger issues)

  • Arrange & attend maintenance appointments

  • Ensure properties are maintained to a high standard

8.   Tenant Check-out

  • Liaison with tenant regarding move out date

  • Inspecting the property for damages as the tenants moving day comes up

  • Consult with professionals for any repairs

  • Ensure the property is ready for the next tenant

9.   Maintain Full Occupancy

  • Maintain a schedule for viewings and take responsibility for all administration regarding new tenant offers

The ideal candidate’s personality and qualifications…

  • Highly presentable, honest, reliable and personable

  • IT skills including word processing, database, spreadsheets and email

  • Excellent communication skills

  • Outstanding customer service skills

  • Good organisation and planning skills

  • Good attention to detail and accuracy skills

  • Very organised, you have a list for everything 

  • Self-motivated proactive approach and ready to use initiative

  • Reliable and committed

  • Flexible, positive and professional attitude

  • Self-development orientation, to learn & develop your skills

  • Happy to roll up sleeves and get involved with any ad hoc tasks to support the founders and the business

Essential Knowledge and skills:

  • Must project a desirable image for the company.

  • Must be able to communicate effectively, both verbally and in writing.

  • Must be able to speak clearly and distinctly, using correct English.

What are the perks of working at this company?

  • Join us as we work to transform the house share experience for renters and build a GREAT company.

  • Personal development focus……we want you to grow and develop!

  • Regular one to one meetings to ensure you are accomplishing your goals

  • Unlimited progression opportunities ...you could be our next CEO!

  • Full support and training provided

  • Fun and exciting environment

  • Female founded company